login problems (Redirecting Issue)

  • Cocoon Version:

  • Basic description of the problem:
    Basically, i can’t login. When i put my email and password and press login, it takes me to for a few seconds then redirects me to again.
    I tried changing browser, cleaning cache and cookies but none of that worked

  • Device info:
    OS: Windows 10 Pro 64-bit
    Browser: Firefox,Chrome,Edge and even internet explorer


Are you using any adblockers? If so try to disable them completely (not only whitelisting).
Also try to purge your cache and cookies.



Hello Andy,
Yup, we did all that. Still, no luck.
While searching for similar issues, i only found one old topic with no fix proposed
So it seems the issue is very rare


Hello! I also have the same problem! I tried all the browsers I cleaned the viruses cleaned the history, I checked everything I could … As a result, I throw it on the main page, I supposedly did not register. What the hell…


In the end, I changed my laptop (not because of this problem)
If you can’t solve it, resetting your OS might be a good idea.


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