No reply from support


We have a blocking problem; project doesn’t compile (and we don’t use no custom plugins);
we switched to a gold account to have direct support; 4 days and no reply,
2 days ago I wrote an email and no reply; we are stuck with the development,
someone can update me what is going on?

I’m really worried, we are using Cocoon for business, we need at least BASIC support…

Thank you!


@claudio.frizziero I think slowly it’s getting worst and worst, I got also replied from half of my questions, and those answers won’t help at all.


we’re on a ghost boat my friends… nobody’s there… no update, no support, no service… just the payment is responding :wink:

it’s a shame because we’re a lot counting on cocoon, and we’re obviously left alone…


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