Projects disapearing


#1

Hello,
I have a silver plan and in the past week every time I compile a project it disappears from the projects page.

When I try to recreate it i get a message that I have “reached the maximum number of projects”.

When I say it disappears I mean it is physically non-existing anymore, I can not see it anywhere, my projects page contains only 8 projects now (as I compiled two projects since the problem began), and there seems to be no way for me to create more.

Furthermore, cocoon tech support by e-mail or Facebook seems to be non-existent as thus far my complaints went completely ignored.

Any help will be appreciated.


#2

Hello @johnnytal9, I made a similiar post last week, and thay replied yesterday


Basicaly we have to wait now


#3

Thank you @Solobot_GameStudio, I appreciate it.

Whats bothering me even more than the horrible bug is that cocoon seems to be a business with no actual people, just a fancy API that was built, then left alone to rot.
I tried E-mail, Twitter, Forum, Facebook - both cocoon’s and ludei’s, 4 business days past, and still no acknowledgment in any platform from any cocoon’s person.


#4

ha ha ha welcome to cocoon! Where you have to solve all your problems on your own. posting here is more like personal therapy to vent your frustrations. example: https://forums.cocoon.io/t/developer-app-crashes-on-source-zip-load/4623/13


#5

Still not working, still no reply from cocoon “support team”.
I started to look for alternatives, Phonegap and xdk. It’s gonna cost me a few days of work which is kinda depressing but it seems cocoon.io is dead, and i still have to pay for two months :frowning:


#6

Cocoon isn’t dead :wink: @Blue_Sialia is aware of this issue and they are working on a fix.
Once the bug has been found, an update will come.
Your projects aren’t lost, just invisible.

I tried Intel XDK a while ago. Cocoon is easier to use and has a better performance. However this is my personal opinon.
All my published games are built with cocoon :wink:

Yet you have a point. Staff replies from cocoon are rare, but you can be sure that they are aware of those issues and they are working on it currently!

Regards
Andy


#7

Hi, I have the exact same situation. Yesterday we were compiling different changes and today the project we were working has disappeared. What can we do?

Looking forward for your reply,


#8

Hi,
at the moment we need to wait for @Blue_Sialia

Sorry!

Regards
Andy


#9

? What does this mean? how long do we have to wait? why do we have to wait ? how long till i get the system back and working as it should?


#10

Well I do not know more than you. I’m not an employee of ludei. So I only can tell you things I know.
And this is that @Blue_Sialia is working on it.
Every developer knows how time consuming it could be to find and fix a bug.
Therefor I can’t tell you when the bug is finaly found and fixed.

Sorry for that!

Regards
Andy


#11

I moved to xdk, a bit more complicated but works really smooth once you get the gist of it.
Thanks everyone and good luck.


#12

Thanks @johnnytal9 looking into it right now, clearly ludei has no support and that’s a must in this area.


#13

Hello users,

We released a patch that brings back all of your projects.

We are very sorry for the inconveniences.


#14

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