Want to cancel my subscription but cocoon.io not responded for than 4 months now


#1

Hello,

I wrote my first email to cocoon support on 21st Aug 6, 2018, that I would not want to continue my subscription of Cocoon.io, so please cancel my subscription which was auto renewed, since I unable to delete or remove the payment method I set using my credit card. Now its been 4 months and I lost more than $56 because of auto debit from my credit card. requesting cocoon.io to look into this and refund $56.00 to my credit card and stop the subscription or delete my account itself.

Regards,
Vinoth


#2

Hi,
sorry to hear that. Have you tried to downgrade your account?
You can do this here
https://cocoon.io/pricing
Note, you must be logged in.

Just select the free plan. Then the subscription should stop. If this still doesn’t work,
maybe @imanolm1 or @Blue_Sialia can help you out on that matter.

Best regards
Andy


#3

I tried it but says the change of plan can applicable only after the current billing cycle is generated, so I will lose again $14 for this month… I lost totally $70 including the current billing cycle… Also I wonder why you took 4 months to tell this information so I may lost so much money for not using the api.

Can you look into this and do the possible refunds to the credit card?

looking forward to hear a positive response!

Warm Regards,
Vinoth


#4

Hi,
sorry to hear that. I’m not an employee of ludei, I’m just helping out developers having technical problems here in the forum. So I do not have any access of mails you’ve sent to Ludei support.

I just can help you here in the forum.

However I already tagged the ludei team into it
@imanolm1 @andoni.martin @Blue_Sialia

Hopefully they can help you out with your concerns. Thanks for understanding,

Best,
Andy